1. Introduction
At Ramachandra College of Engineering (RCEE), Eluru, we aim to provide a seamless and transparent fee payment
experience for students, alumni, and stakeholders. This Refund & Cancellation Policy outlines the terms
under which payments may be refunded or canceled, applicable across all institutional portals, including www.rcee.ac.in, cms.rcee.ac.in, alumni.rcee.ac.in, and
other fee collection systems.
By making payments through our website, users agree to this policy and acknowledge the conditions set forth
below.
2. Fee Payment & Cancellation Guidelines
- All tuition fees, hostel fees, alumni contributions, donations, exam fees, and other miscellaneous charges
are payable in accordance with institutional deadlines.
- Users must ensure payment details are correct before submitting transactions.
- Once a payment is successfully processed, it cannot be canceled unless it qualifies under the refund
eligibility criteria.
3. Refund Eligibility & Conditions
- a. Duplicate Transactions:
- If a user accidentally initiates multiple payments for the same fee, a refund may be processed.
- A formal refund request must be submitted with proof of duplicate transaction, including transaction
ID and payment confirmation.
- b. Technical Errors:
- If a transaction fails due to system errors, network failure, or payment gateway malfunctions, the
amount may be refunded.
- The institution will verify the issue before initiating any refunds.
- c. Overpayment Adjustments:
- If a student or guardian overpays beyond the required fee amount, the excess amount may be refunded
or adjusted toward future payments.
- Refund processing depends on administrative approval.
- d. Special Cases:
- Refund requests for exam fees or other services will be evaluated based on academic policies and
institutional discretion.
- Donation payments and alumni contributions are non-refundable under standard institutional policy.
4. Refund Processing Timeline
- Approved refunds will be processed within 7–14 business days.
- Refunds will be credited to the original payment method used during the transaction.
- Bank processing times may vary, and RCEE is not responsible for external delays.
5. How to Request a Refund
- Email the request to helpdesk@rcee.ac.in with payment details
(transaction ID, date, and fee type).
- Attach necessary proof (receipt, payment confirmation).
- Refund requests will be reviewed by the finance department for approval.
- Users will receive a confirmation email regarding the refund status.
6. Non-Refundable Payments
- Donations made toward institutional development or alumni initiatives.
- Payments made for completed academic terms or ongoing courses.
- Fees paid for hostel services already availed.
Our organization is not registered under Section 80G of the Income Tax Act, and therefore, contributions made to
us are not eligible for tax exemptions.
7. Institutional Rights & Policy Modifications
Virtual tour